Contact XL Casino — Customer Support Philippines
XL Casino's customer support team is available to help Filipino players with any questions, technical issues, or account-related matters. We offer multiple contact channels with fast response times.
Contact Channels
💬 Live Chat — Fastest Option
Available: Monday–Sunday, 8:00 AM – 12:00 AM (Philippines Time)
Average response time: under 3 minutes. Access live chat via the chat icon in the bottom-right corner of the XL Casino website or mobile app.
📧 Email Support
General support: [email protected]
KYC verification: [email protected]
Complaints: [email protected]
Responsible gaming: [email protected]
Email responses within 24 hours on business days.
📱 Social Media
Find XL Casino on Facebook for announcements, promotions, and community support. Our social media team responds during business hours.
Frequently Needed Support
How do I contact XL Casino about a withdrawal issue?
Contact us via live chat or email [email protected] with your username, withdrawal amount, and date requested. We will investigate and respond within 24 hours.
Who do I contact for KYC document verification?
Email your KYC documents to [email protected]. You can also upload documents directly through your Account Settings → Verification section.
How do I file a complaint with XL Casino?
Email [email protected] with full details. If unresolved within 10 business days, you may escalate to PAGCOR at pagcor.ph.
Is XL Casino customer support available in Filipino?
Yes. XL Casino has Filipino-speaking support agents available during business hours (8:00 AM – 12:00 AM PHT). You can communicate in Filipino or English.
Regulatory Contact
XL Casino operates under a PAGCOR license. For regulatory matters or unresolved complaints, you may contact PAGCOR directly:
🏛️ PAGCOR — Philippine Amusement and Gaming Corporation
Phone: (02) 8521-1749
Website: pagcor.ph
Website: pagcor.ph
🚨 Responsible Gaming Hotline: If you or someone you know needs help with problem gambling, contact PAGCOR's Responsible Gaming Hotline at (02) 8538-9090 or Gamblers Anonymous Philippines at 0915 938 2808.